Frequently Asked Questions
Q.Is set up and delivery included in the price and time window?
A.Yes, and yes. We arrive early to set up so you get the full event rental time to play. Although, additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Not currently due to limited operations and availability, but we plan to expand in the future.
Q.What are my responsibilities?
A.You MUST follow the safety and operating guidelines closely. A responsible adult must ALWAYS BE PRESENT while the unit is in use.
This individual should be familiar with the safety procedures and operating protocols and is required to enforce them consistently. Additionally, you are responsible for maintaining the unit's cleanliness and ensuring it remains free from damage.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.How much space do I need?
A.An area that is at least 2 feet larger than the unit on all sides. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. The unit should be placed away from pools or waterfronts. No overhead power lines or trees should be present because they may interfere with the unit. Each site will be fully inspected before delivery is completed. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Jump-Jump Bounce Party Rentals LLC cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What about parks?
A.Unfortunately, not at this time.
Q.What payments do you take?
A.Cash or Credit Cards. 50% credit card deposit upfront to hold the rental appointment and the rest is due at delivery. If paying by cash, please have exact change as our drivers do not carry cash. Please note we do not accept personal checks.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.What if it rains or is too windy?
A.If it's raining or too windy, we unfortunately are unable to set up any bounce houses. You will not be charged and will recieve a full refund of your deposit. If weather conditions change after delivery and set-up, there are no refunds.